Category"Catalog"It seems you have provided a colon ":" as the text to translate. Could you please provide the full text you want translated from Italian to English? For orders over €69.90, the shipping costs of €9.80 will be completely free. Additionally, below, the l..."the list of"disadvantaged areas, that is, those locations where courier delivery is more difficult and costly to reach and an additional charge is required.DOWNLOAD THE LIST.If the postal code of your city is included in the downloaded list, don't worry. To get free shipping costs, you just need to exceed the minimum order amount of €75.00 for the products ordered.
Delivery
The delivery of the goods takes place "ex-warehouse seller" and is carried out both within Italian territory and the European Community at the postal address indicated by the user in the order form. The user is solely responsible for the address provided for shipment. Delivery normally takes place within 3 to 5 working days starting from the day after the order is placed, but due to incorrect address and/or stock availability issues, or close to holiday periods, it may be delayed and take up to a maximum of 30 days. Deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays.
Note: Only the shipments of refrigerated products that you will find in our shop under the category “Sauces & Condiments” and visible at the following link: https://cucinaevolution.it/en/50-sughi-condimenti They will depart regularly on the first 2 days of the week: Monday and Tuesday. Therefore, if we receive an order on Tuesday after 12:00 PM, it will be shipped as usual on the Monday of the following week.
In case of delivery obstacles due to force majeure causes Cucina Evolution He/She will contact the user via email to inform them of the delay in delivery times. Cucina Evolution It cannot be held liable in any way for any delays caused by third parties and/or force majeure. Delivery is considered complete at the moment the product is made available to the user at the address specified in the order form.
In case of non-delivery due to the recipient's absence at the specified address, the courier will leave a card to certify the delivery attempt. The card will indicate the information that the user must use to contact the courier and arrange an appointment for the second delivery attempt. After two unsuccessful delivery attempts, the package will be held in storage and the Customer Service of Cucina Evolution, will contact the user in order to unblock the stock and ensure that the delivery takes place as soon as possible. If this attempt also does not succeed, the purchased product will be returned to Cucina Evolution. Thirty days after the date on which the product was returned to Cucina Evolution, The contract shall be considered terminated and the purchase order canceled pursuant to Article 1456. c.c. Cucina Evolution will proceed with the refund of the amount paid by the user net of the costs of the delivery of the product that was not successful as well as the costs of returning the same to Cucina Evolution and the custody fees. The termination of the contract and the amount of the refund will be communicated to the user via email. The refund amount will be credited to the payment method used by the user for the purchase. In the event that, before the expiration of thirty days, the user requests to receive the purchased product again, Cucina Evolution It will proceed with the new delivery subject to charging, in addition to the delivery costs, the costs of returning the product to Cucina Evolution and custody fees.Furthermore, depending on the country and the product category of the incoming goods, customs duties may be applied, the payment of which will be the responsibility of the Customer, under penalty of the package being held with the...Risk of food spoilage.
Only after appropriate checks, if the package is accepted without a "CONTROL RESERVE" and without verifying that it corresponds to the number of parcels indicated on the Tracking, it will not be possible for us to take any action against the courier, and therefore we will not be able to resend damaged or missing goods. We recommend that you obtain a copy of the receipt, completed and signed by both you and the driver, and use it in case of disputes.
RETURN REQUEST PROCEDURE
The right of withdrawal does not apply to our food products. Therefore, if the products are not damaged, it is not possible to return the order.
EXCLUSION OF THE RIGHT OF WITHDRAWAL
Since it involves the sale of food products, which "risk spoiling or expiring quickly" as they are subject to alteration also due to improper storage, for hygienic reasons and to protect customers,The right of withdrawal does not apply.. You are therefore granted the option to return the purchased goods solely due to non-compliance of the order or the products (that is, for products or packaging clearly damaged upon delivery or quantities and/or types incorrect compared to the order).Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights.
RETURN OF A NON-CONFORMING AND/OR DAMAGED PRODUCT
If you have received a product that is clearly damaged, non-compliant, defective, or incorrect, you can file a complaint by sending your report within 14 days from the date of receipt of the order, to the following email address:clients@cucinaevolution.itPlease provide us with the following information: Full Name, City, Phone Number, Order Number, Request Message, and photos showing the damage received on the products. The photos will help us facilitate the verification process.
In the event that the product non-compliance is confirmed, we will, depending on the extent of the damage, either issue a credit coupon to be used on the next order or provide a partial or full refund using the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or via bank transfer.
